This site was set up for customers of Ocean Network Express to find information and make a request for a joint inspection of your container(s) if your container(s) have been identified as being unfit for on-carriage after the ONE APUS (IMO No 9806079) incident which occurred on or around the 1 December 2020 and which resulted in container loss and damage.
The containers previously loaded onboard the ONE APUS are now being discharged at Kobe to check the structural integrity of the containers and, where necessary, the safety and condition of the cargoes within. Sound containers will then be on-shipped to their original destination. Where possible cargoes within damaged containers will be transloaded to replacement containers and transhipped. ONE is making every effort to complete these operations as quickly as possible but your patience is requested as this is a laborious and time consuming exercise with safety being a paramount concern.
Customers can click on the link below to find out more information regarding their container(s). For ONE customers this website will also allow you to make a request for a joint inspection of your container(s) if they have been identified as being unfit for on-carriage. Whether or not a joint-inspection takes place, ONE will be making every effort to ensure that cargoes are transloaded to substitute containers and carried to destination as quickly as practically possible.
Customers of Hapag Lloyd, HMM and Yang Ming will be able to obtain some limited information regarding their containers from this portal but will need to contact their respective carrier for any further news on inspections, transloading and/or transhipment.