Important Notice:

This site was set up for customers of Ocean Network Express to find information and make a request for a joint inspection of your container(s) if your container(s) have been identified as being unfit for on-carriage after the ONE APUS (IMO No 9806079) incident which occurred on or around the 1 December 2020 and which resulted in container loss and damage.

The containers previously loaded onboard the ONE APUS are now being discharged at Kobe to check the structural integrity of the containers and, where necessary, the safety and condition of the cargoes within. Sound containers will then be on-shipped to their original destination. Where possible cargoes within damaged containers will be transloaded to replacement containers and transhipped. ONE is making every effort to complete these operations as quickly as possible but your patience is requested as this is a laborious and time consuming exercise with safety being a paramount concern.

Customers can click on the link below to find out more information regarding their container(s). For ONE customers this website will also allow you to make a request for a joint inspection of your container(s) if they have been identified as being unfit for on-carriage. Whether or not a joint-inspection takes place, ONE will be making every effort to ensure that cargoes are transloaded to substitute containers and carried to destination as quickly as practically possible.

Customers of Hapag Lloyd, HMM and Yang Ming will be able to obtain some limited information regarding their containers from this portal but will need to contact their respective carrier for any further news on inspections, transloading and/or transhipment.

Container Status and Notification System

This site is updated regularly with details of additional containers discharged from ONE APUS. This is to ensure that the information on the site is as accurate as possible.

Customers are recommended to visit this site on a daily basis to check for updated information. Customers will need to know their container number, port of loading and port of discharge in order to find out the current status of their container. For customers who do not know the ONE APUS port of loading for their container please attempt each of the five options below or contact your Booking Line.

For ONE containers where customers have requested joint inspections, ONE will be making every effort to accommodate such requests. In order that it can do so, ONE aims to ensure a minimum 5-day period between the time that your container was discharged and the date of any inspection. We would therefore recommend that customers make a request for a joint inspection as soon as the system allows them to do so.

There may be some occasions when container inspections (and transloading) will have to take place within 5 days of discharge due to the demands of the Kobe Terminal and/or for safety reasons. Although ONE will try and communicate this to the relevant customers in advance wherever possible, ONE reserves all of its rights to conduct unilateral inspections and transloading in any circumstances and for any reasons including to minimise delays to container throughput at the Kobe Terminal.

Please verify your details to check container status / submit notification